Returns & Refunds

• You may raise a return request within 7 calendar days from the date of delivery. • The window starts on the day your order is marked delivered. • Requests after 7 days will not be accepted.

A return is accepted only if all of the following are true: • The product tag is sealed and unopened - not cut, removed, or tampered with • The jewellery is unused, unworn, and in original condition • Original packaging (box / pouch) and any freebies from the order are returned • There are no signs of wear, perfume, lotion, sweat, polish, or alteration If the tag has been opened or removed, the item is not eligible for return or refund - even within 7 days.

If your order arrives damaged, defective, incomplete, or incorrect, you must: • Record a continuous, clear, unedited unboxing video starting from the sealed package through full opening and display of the product • Clearly show the outer packaging with shipping label, seal condition, unboxing process, and the issue • Raise the claim within 7 days of delivery with your order number, the unboxing video (or shareable link), and clear photos Without a valid unboxing video, damaged / defective / wrong-item claims may be rejected. Edited, cut, unclear, or incomplete videos will not be accepted. If approved, we arrange pickup and replace the item or refund as applicable.

• Items with opened, cut, missing, or tampered tags • Worn, used, altered, or customer-damaged pieces • Products without original packaging or freebies • Personalised / custom / made-to-order jewellery (when offered) • Sale or final-sale items marked as non-returnable • Requests raised after 7 days of delivery • Damaged / defective claims without a valid unboxing video

1. Go to My Account → Orders and open the delivered order. 2. Choose Return / Refund and select a reason within 7 days of delivery. 3. For damage / defect / wrong item: attach or share your unboxing video and photos. 4. Keep the jewellery tagged, unused, and packed in its original box. 5. After approval, we arrange reverse pickup (where available) or share return instructions. 6. We inspect the tag, condition, and packaging on receipt. 7. Approved returns are refunded to your original payment method. Do not ship returns without approval - unauthorised parcels may be refused.

• Every return is inspected before a refund is issued. • We check that the tag is sealed/unopened, the piece is unused, and packaging matches the order. • For damage claims, we also review the unboxing video. • If inspection fails (opened tag, wear, incomplete packaging, or invalid video), the refund may be declined and the item returned to you. • Vamrada's inspection decision is final.

• Amount: product price paid for the returned item(s). • Shipping: refunded only if the return is due to our error (damage, defect, or wrong item). Change-of-mind shipping is non-refundable. • COD fees (if any): non-refundable. • Method: prepaid orders - original payment method; COD - bank account / UPI details you provide. • Timeline: refund usually initiated within 4-5 business days after successful inspection; banks may take an additional 5-7 business days.

• We process returns as refunds (no direct style swap). Place a new order for a different piece after your refund. • To cancel before dispatch, contact us via the Contact page or email support.vamrada@gmail.com with your order number - we will cancel and refund for you. • Once shipped, use the 7-day return process after delivery. • Prepaid cancellations are refunded to the original payment method, usually within 5-7 business days.

These policies are governed by the laws of India. All disputes arising out of or in connection with any purchase, return, refund, or use of this website shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh only.

For return or refund help, reach us via the Contact page or email support.vamrada@gmail.com with your order number.